Associate-Led Incident Documentation for Faster Case Building

Enable frontline teams to capture consistent incident details at the moment of detection and generate a usable summary for LP review.

Input YAML

This is the source use-case definition used for the pipeline.

Problem

When stores are hit repeatedly, inconsistent incident reporting slows investigation and reduces the ability to connect events across locations.

  • Associates capture partial details (item type, time, behavior) or none at all
  • LP teams must chase down missing information after the fact
  • Narratives are inconsistent, making cross-store comparisons difficult
  • Documentation quality can vary widely between stores and shifts
Solution
Devices: Zebra mobile computers for structured incident entry on the floorSoftware: Zebra Workcloud Task Management to trigger follow-up tasks (review, coaching, escalation)Software: Zebra Workcloud Actionable Intelligence to suggest likely ORC pattern matches and standardize key fields for cross-store analysis
Verticals
Retail